Shipping policy
Shipping Policy
Here is exactly how long your order takes, and what happens if something goes wrong.
The short version
- Processing: up to 3 business days
- Transit: 4 to 10 business days
Processing time
We pack your order and hand it to the carrier within 3 business days of purchase. Business days are Monday through Friday, not counting holidays. Orders placed on a weekend or holiday start processing the next business day.
You get a confirmation email right after you order, then a second email with tracking as soon as it ships. If you have not seen a tracking number after 3 business days, email us and we will find out what happened.
Transit time
Once your package is on its way, delivery usually takes 4 to 10 business days. The exact timing depends on the carrier and where you are.
Tracking sometimes sits without updating for a few days after the label is created. That is normal carrier behavior and does not mean your package is lost.
Shipping rates
Shipping is calculated at checkout based on your address. You will see the exact cost before you pay, with no charges added afterward.
Where we ship
We currently ship within the United States.
Canceling before it ships
Because processing takes up to 3 business days, you have a real window to change your mind. Email info@shopsignaturebeauty.com with your order number. If it has not shipped yet, we cancel it and refund you the same business day.
Once a tracking number exists, the order counts as shipped and our refund policy applies, which means the item needs to come back to us before we refund.
Wrong or incomplete addresses
Please double check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we can reship it once you cover the reshipping cost, or refund the order minus the original shipping.
Lost or stolen packages
If tracking says delivered and the package is not there, check with neighbors, your building office, and around the property first. Carriers occasionally mark a package delivered a day early.
If it still does not turn up, email us within 7 days of the marked delivery date and we will file a claim with the carrier and work it out with you.
Damaged in transit
Email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You will not need to ship the damaged item back in most cases.
Delays outside our control
Weather, carrier backlogs, and holiday volume can push delivery past the usual window. We will help you chase a late package, but we cannot make a carrier move faster than it moves.
Common questions
How long does shipping usually take?
Most orders arrive within 4 to 5 business days once they ship. The 10 day end of the range is the exception, not the norm, and it usually comes down to distance or a carrier delay.
When does my order actually ship?
Within 3 business days of purchase. You get a tracking email the moment it goes out.
My tracking has not moved in a few days. Is my package lost?
Almost certainly not. Carriers often scan a package at pickup and then not again until it reaches a regional hub. If it has been more than 7 business days with no movement, email us.
Can I still cancel?
Yes, as long as it has not shipped. Email us with your order number and we will cancel and refund you the same business day.
Questions
Email info@shopsignaturebeauty.com or use our contact page. We reply within 1 business day.