Refund policy

Refund Policy

We want you to be happy with what you bought. If you are not, here is exactly how this works, in plain language.

The short version

Your order has not shipped yet: we cancel it and refund you right away. Nothing to send back.
Your order has already shipped: send it back to us first. We refund you once it arrives and passes inspection.

If your order has not shipped

Email us at info@shopsignaturebeauty.com with your order number and tell us you want to cancel. If the order has not left our facility, we cancel it and process your refund the same business day.

We process orders within 3 business days, so you have a real window to change your mind. Once a package has a tracking number, it counts as shipped and the return process below applies. Full timing is in our shipping policy.

If your order has shipped

You have 30 days from the delivery date to request a return.

Products must be unopened, unused, and in their original packaging with any seals intact. Skincare is a personal hygiene product. Once a bottle or jar has been opened, we cannot resell it or accept it back.

Your refund is issued after we receive the return and inspect it, not at the moment you ship it back.

How to start a return

Email info@shopsignaturebeauty.com with your order number and the reason for the return.
We respond within 1 business day with a return authorization and the return address.
Ship the item back. Return shipping is paid by you unless the item arrived damaged, defective, or was not what you ordered.
Once it arrives and passes inspection, we refund your original payment method.

Please do not ship anything back before you have a return authorization from us. Unauthorized returns may be refused or may not be refunded.

Damaged, defective, or wrong item

If we got it wrong, we cover it. Email us within 7 days of delivery with your order number and a photo of the problem. We will send a replacement or issue a full refund including original shipping, whichever you prefer. In most of these cases we will not ask you to ship anything back.

Refund timing

Once your refund is approved we process it immediately. Your bank or card issuer then takes roughly 5 to 10 business days to post it to your account. That part is on their side, not ours.

Original shipping charges are not refunded unless the return is the result of our error.

What we cannot refund

Products that have been opened or used
Returns requested more than 30 days after delivery
Items returned without a return authorization
Items damaged after delivery
Gift cards

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for what you want instead. It is faster for you and cleaner for us.